SCANDENBERG APARTMENT

INFORMATION AND CANCELLATION POLICY:

The booking request has to be sent to the office of TREDY COMPANY sas, Via Cristoforo Colombo 106 - 80062 - Meta (Napoli) - Tel. / Fax. (+39) 081 5321145 - Email: info@resortsinitaly.com

• For the booking to be confirmed a down payment on our account has to be made (50 % of the whole sum) by bank transfer/order. The rest of the sum (50 %) will be paid 1 month before the exact date of the arrival. If you prefer, you can give us your credit card details to guarantee your booking.
• If you do wish to rent one of our apartment, we are willing to discuss alternate forms of payment with you.

OUR CANCELLATION POLICY

The Cancellation Fee is:

Cancellation or any change in the dates of the booking must be communicated by fax or e-mail 30 days before the expected arrival. This will allow the right to a 50% refund, of the amount sent. After this term, nothing will be refunded.

SAFETY DEPOSIT:

TREDY s.a.s. has the right to ask for a safety deposit, to face eventual damages to the apartment or its contents. The deposit should be given upon arrival, and totally refunded at the end of the stay, after a general check out will assure that, no damages have occurred.

ARRIVAL:

Our guests will be allowed in the apartment between 2pm and 6pm, unless previous requests have been agreed.

DEPARTURE:

In case our clients will decide for an earlier departure, then the period of stay initially booked, nothing will be due. The apartment must be cleared by 11am. It must be left empty and in good conditions, in respect of our cleaners.

FEATURES OF THE ACCOMMODATION:

The accommodations are furnished as holiday homes, this may make you feel that you do not have all the comforts that you have in your own home, but the most important items are already there for your desposal, like the electric appliances which are mentioned on the web site.

COMPLAINTS:

Any claim or request must be communicated during the stay in the apartment in order to allow us to solve any problem immediately. Any objection or claim raised after departure won’t be accepted. Any dispute will be settled in the Court of Rome.

NUMBER OF GUESTS:

Only the number of people quoted in the booking form is allowed to stay in the apartment. In the event of any change, this will have to be previously communicated and then agreed by the owner. Those who do not comply with the above regulation will be asked to leave immediately, and will not refunded. The person who has made the reservation will be held responsible for any damages caused by his/her companions.

RESPONSABILITY OF THE CLIENTS:

Guests are expected to behave in a civil manner, in the respect of the whole building and neiborhood, avoiding loud noise, and any other behaviour which may disturb or damage. Those who do not comply with the above regulation will be asked to leave immediately, and will not refunded.

CHANGES ON CLIENTS ARRIVAL:

If for any reason owing to a cause beyond control, on arrival the organiser can’t supply you with the apartment or villa you booked, an alternative accommodation solution will be offered in form of accommodation of the same or higher price range without additional costs. In case the standard of the accommodation is lower than that one you booked, TREDY Company will refund the difference.